New to Yoga? Some Studio Etiquette
Yoga is a practice of mindfulness...not mindlessness. Start by limiting the following distractions:
For your first class, please arrive at least 20 minutes early to register and/or finalize registration if you've pre-registered.
After your first visit, please arrive 10 minutes before class starts. After 5 minutes, there is no admittance into class.
Introduce yourself to the teacher and inform them of any injuries, limitations or concerns.
Mute (or turn off) cell phones, limit excessive talking, and no gum chewing.
Come to the studio fresh, without excessive perfume/cologne, and with clean workout attire to minimize any odiferous smells.
I am new to yoga. What is a good class for me?
Most of our classes are multi-level. A great place to begin is Gentle Yoga, Restorative Yoga, and Spa Yoga which move slower, stay mostly on the floor, and are more restorative. Fluid vinyasa is multi-level, and great for all skill levels. Your instructor will offer modifications to meet your level. Slow Flow and Beginner Hatha are also great choices.
Are you a heated studio?
Yes we are, but we are not a hot studio. Some of our classes are conducted in 85-88 degrees, as this warms and opens the body to safely stretch. Our heated classes have a fire icon on the schedule. Exceptions are Yin Yoga, Gentle Yoga, Restorative Yoga, and Slow Flow.
How do I purchase/redeem a gift card?
To gift a package, visit the Cowface store, and add the package you want to gift to your cart. Proceed to checkout; from there, check the box that reads “This is a gift for someone else” and enter the gift recipient's contact information. Gift cards can be scheduled for delivery, and won't be available to the recipient until that date so any surprises are not spoiled. Cowface Yoga will send the recipient instructions for redeeming their classes. If you prefer to purchase a physical card, please visit the studio, and front desk will gladly help you.
Do I get charged if I sign up for a class and can not attend?
No. We will remove your name from class, and your account will be whole. You do not lose the class. Since some classes fill up fast, we strongly urge students to sign up for classes beforehand, as well as to un-register from class if for some reason you cannot attend.
What is your refund policy?
Recurring and unlimited classes are non-refundable and non-transferable. Regular class packages are non-refundable, but can be shared with friends and family.
How do I unregister for class?
To unregister for class, please log into your account. Go to “My Account” , under the “Class History” tab, click the “Cancel” button. If you are logged into your account from the website, you can click the "unregister" button from the Schedule page.
What forms of payment do you accept?
Cash, check or credit card...we take everything. You can easily enter you credit card info into our secure system to purchase your class packages, workshops, etc. online or in-person at the studio.
What if I get can’t get all my classes in before they expire?
We understand that life happens, so with the exception of our intro packages, your class packages are valid for a year from date of first use. If you have an existing class package, and would like to take advantage of a sales promotion (when we have one), you are allowed to make a second purchase for yourself. Your new class package will take effect once you complete your current class package.
What do I need to bring?
Please wear clean comfortable clothing and bring your yoga mat. Also a hand towel is recommended for heated classes. We do offer complimentary hand towels should you need one. Yogi toes or socks are not needed during practice.
Do you rent yoga mats?
We do have yoga mats you may borrow in case you forget yours. If you do borrow a mat, please clean it after by using the mat wipes we provide before putting it away.
Do you have showers?
No, we do not have showers. We have two changing rooms, and a in-studio restroom. There are also more bathrooms in the shared hallway.
Do you ever cancel classes?
We try NOT to cancel classes and will always attempt to offer classes during holidays and bad weather. However, it is always a good idea to check our schedule online to sign up before coming to class, as it is always kept current.